Misalignment doesn’t show up as a neat line item in the P&L. It hides in the between the couch cushions:

• Conflicting priorities: Sales chases growth at any cost while operations quietly trims expenses.

• Decision gridlock: Leadership debates endlessly, burning months without decisive action.

• Talent drain: Top performers leave because no one can explain where the company is headed or why their role matters.

• Value leakage: Every month wasted in misalignment is a month of EBITDA not realized at its full potential.

In this inaugural episode of Mayhem to Mastery: Leading Transformation from the Middle, James Thompson and Ronii Bartles speak with life coach, Dr. Leah Jackman-Wheitner. 

Our infographic Chronology of ISO 9001 Updates shows the full picture of the evolution of this quality management system standard over the past 40 years and what to expect next.

Learn how to capture and share critical tribal knowledge with 10 proven strategies to strengthen your organization’s collective intelligence and resilience.

Comparing a business management system (BMS) to the systems in the human body is a great way to bring some clarity to an otherwise confusing concept. The BMS vs. Body analogy also highlights how essential coordination and specialization are for effective operation. Here are a few ways to compare the two systems that may help you better promote a systemic approach in your organization.

Think of a business management system (BMS) as the body of how an organization operates, aligns with customer needs, provides value, grows and changes. It’s not just one thing - it’s a carefully orchestrated mix of processes, people, policies, and information designed to meet your company’s goals, while adapting to an ever-changing world.

We've been cooking up something really awesome in 2024! Did you know you could be scaling your training and employee development dollars 10x+ by bringing mobile-friendly certification courses in-house? Meet your workforce development where they are - on their mobile phones and tablets. Send us a text if you want to learn more.

This editable bundle contains various templates, examples and instructions that are simple to understand and configure yourself. Included are the Turtle Diagram template, the Swimlane Diagram, the SIPOC Diagram, the Tu-Poc Diagram and the new Super Turtle Diagram. Additional templates are added to illustrate how process teams can use these diagrams to analyze risks, the effect of changes on process outputs, resources needed to achieve desired results, process oriented metrics, and more.

The SIPOC diagram stands for Supplier Input Process Output Customer. Like the turtle diagram, the SIPOC is a schematic representation of the elements of a single process - starting with the supplier and ending with the customer.

A "Turtle Diagram" is a quality tool used to visually display process characteristics such as inputs, outputs (expectations), criteria (metrics) and other high-level information to assist in the effective execution and improvement of key business processes.